Privacy
Privacy Policy
This policy explains how Flex Education LLC, doing business as InkFactory, handles information when you visit our website, work with us, or participate in our messaging program.
Effective date: August 24, 2026
Who we are
InkFactory is a registered fictitious name and DBA of Flex Education LLC. In this policy, “InkFactory,” “we,” “us,” and “our” refer to Flex Education LLC in connection with the InkFactory business and services.
Information we collect
Depending on how you interact with us, we may collect:
- Contact and business information, such as your name, business email address, mobile number, company, job role, and project details.
- Service information, including information you or your organization provide so we can build, support, or operate software and data services.
- Communications information, including messages, support requests, messaging preferences, and records of consent or opt-out requests.
- Website and device information, such as IP address, browser type, referring page, pages visited, and similar technical data.
How we use information
- Provide, maintain, secure, and improve our software and data services.
- Communicate about projects, accounts, support, and operational matters.
- Send text messages when the recipient has provided the applicable consent.
- Understand website performance and protect against misuse or fraud.
- Comply with law and enforce our agreements.
Mobile information and SMS consent
We do not sell, rent, or share mobile information, text-messaging originator opt-in data, or consent with third parties or affiliates for their own marketing or promotional purposes.
We may provide that information to service providers that help us deliver and support the messaging program, but only as needed to perform those services on our behalf. SMS consent is voluntary and is not a condition of purchasing or using InkFactory services. You may opt out at any time by replying STOP.
How we disclose information
We may disclose information:
- To vendors that provide services on our behalf, such as hosting, communications, analytics, security, and professional support.
- To a customer organization when you interact with us on that organization’s behalf and the disclosure is appropriate to deliver the requested service.
- When required by law, to protect rights or safety, or in connection with a business transaction subject to appropriate safeguards.
We do not sell personal information.
Retention and security
We retain information for as long as reasonably necessary for the purposes described in this policy, to meet legal or contractual obligations, and to resolve disputes. We use administrative, technical, and organizational safeguards designed to protect information, but no system can guarantee absolute security.
Your choices
You may ask to access, correct, or delete information you have provided, subject to legal and contractual limits. You may unsubscribe from SMS by replying STOP and request help by replying HELP. See our Messaging Terms for program details.
Children’s privacy
InkFactory’s website and business services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website.
Changes to this policy
We may update this policy from time to time. We will post the updated version here and change the effective date when we do.
Contact us
Questions or privacy requests may be sent to Flex Education LLC at dmcchesney@flexeducation.org.